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People Management

CLT Scotland offers in association with the University of Strathclyde a range of subjects in people management.  These topics provide a practical introduction to resolving the key issues faced by managers. 

The following examples provide the learning outcomes that can be expected after attending a three hour seminar.

  • Delegation

Prioritise workload for yourself and others; identify and overcome barriers to delegation; develop approaches for giving and reviewing work; apply skills management techniques to motivate you and your teams.

  • Mentoring

Discuss the role of the mentor; recall techniques for handling conflict; recall principles of motivation and approaches for building confidence in others; apply practical communication techniques; retain objectivity in emotional situations.

  • Coaching

Discuss the role of the coach; describe the principles of directive and non-directive coaching; apply a coaching model to structure discussions; identify development needs and complete a development plan.

     •   Conducting appraisals

Apply principles of performance management; identify development needs and propose training solutions; deliver constructive feedback; draft and set robust objectives for yourself and others.

     •   Disciplinary and grievance

Apply techniques to resolve issues informally; undertake an investigation; manage and conduct disciplinary and grievance meetings; determine appropriate action and handle appeals.


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