CLT Scotland offers in association with the University of Strathclyde a range of subjects in people management. These topics provide a practical introduction to resolving the key issues faced by managers.
The following examples provide the learning outcomes that can be expected after attending a three hour seminar.
Prioritise workload for yourself and others; identify and overcome barriers to delegation; develop approaches for giving and reviewing work; apply skills management techniques to motivate you and your teams.
Discuss the role of the mentor; recall techniques for handling conflict; recall principles of motivation and approaches for building confidence in others; apply practical communication techniques; retain objectivity in emotional situations.
Discuss the role of the coach; describe the principles of directive and non-directive coaching; apply a coaching model to structure discussions; identify development needs and complete a development plan.
• Conducting appraisals
Apply principles of performance management; identify development needs and propose training solutions; deliver constructive feedback; draft and set robust objectives for yourself and others.
• Disciplinary and grievance
Apply techniques to resolve issues informally; undertake an investigation; manage and conduct disciplinary and grievance meetings; determine appropriate action and handle appeals.