CLT Scotland offers in association with the University of Strathclyde a range of subjects in professional skills. These topics provide a practical introduction to resolving the key issues faced by managers and key personnel.
The following examples provide the learning outcomes that can be expected after attending a three hour seminar.
Use effective speaking techniques to simplify and empower the communication process; adapt your message for specific audiences; engage your audience and maintain interest; manage nerves and build personal presence.
Discuss key engagement issues that are involved in delivering a successful service; apply effective networking skills; correctly identify and match client needs; troubleshoot difficult clients.
- Managing effective meetings
Increase the productivity of meetings; enhance morale and appropriate interaction; understand and deal effectively with group dynamics, different personality types and behaviours; select the best tools and techniques for helping participants to think purposefully together.
Describe characteristics of project management; discuss and identify effective project management tools; apply principles of effective team management to ensure successful project completion; manage, motivate and effectively delegate within a project team.
We can provide training in all aspects of technology including client management systems, MS Office products, social media platforms and their application. Training can also be provided confidentially in a one-to-one setting.